0904 906 848

8h30 - 17h30

04 3771 3305

8h30 - 22h00

Payment instruction

Methods of Payment

1. Credit Transfer

Customer can transfer money into Umove’s account through one of these accounts:

Vietcombank Account:

  • Owner: Le Anh Chien
  • Account number: 0021 0002 69031
  • Opened at Vietcombank – Hanoi Branch – Hang Phen Transaction Centre


Vietinbank account:

  • Owner: Le Anh Chien
  • Account number: 1050 0032 4895
  • Opened at Vietcombank – Dong Da District – Hanoi

For transfer information, please clearly state: FULL NAME + PHONE NUMBER + ORDER NUMBER

2. Cash on delivery (COD)

This is the form of cash payment directly to the delivery staff when receiving the goods. When the goods are delivered to you, please complete the payment and sign with the delivery staff in advance, then you receive the goods and check later. If the product has any defects or not according to your preference, you can carry out  the process of exchange it. Please keep receipt of transportation to verify the date of receipt and time of exchange (not more than 7 days from the receipt of goods).

3. Refund

For credit transfer, UMOVE will refund to you in the following cases:

  • You cancel the order when UMOVE has not began the shipping process and want to receive money back
  • You want to return the product due to manufacturing error and do not want to change to another product.


​​​​UMOVE will transfer refund to your personal account. We will try our best to refund as quickly as possible and the refund will take no more than 10 days from the date of refund confirmation.

 

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